High-Quality Care
How our approach drives better quality outcomes
Many new care delivery models are focused on achieving better quality outcomes through greater collaboration and financial accountability. It’s the right move, and long overdue. We pioneered the innovative principles that they’re basing themselves on 70 years ago.
Because we’re all part of one organization, our primary care and specialty providers, pharmacies, and laboratories coordinate patient care to provide better quality outcomes. Best practices are shared and can be adopted quickly across the organization. Doctors have more time to focus on caring for patients and are committed to providing the right care instead of more care.
19 of the “Best Hospitals” according to U.S. News & World Report
— Aon Hewitt Health Value Initiative benchmarking study — Kaiser Foundation Health Plan, Inc. Aon Hewitt, September 24, 2015
Kaiser Permanente Again Ranks No. 1 in Customer Loyalty in the 2015 Satmetrix Net Promoter® Benchmark Study
In the Satmetrix® 2015 Net Promoter® industry rankings, Kaiser Permanente received a Net Promoter Score of 31 points, 19 points higher than the industry average — ranking it first in its category for the 5th year in a row. Consumers from across the country said Kaiser Permanente “acts in my best interest,” “treats customers fairly,” and offers a policy that “gives me peace of mind.”
Understanding the different quality reports
90% of people think they’re receiving the best care but can’t explain how they know this.*
Learn how leading organizations rate and rank health plan quality >
See our approach to care in action
Heart Health
The best way to treat a heart attack is to prevent it.
Sepsis Prevention
Saving lives through early, aggressive treatment
Discover the value built into Kaiser Permanente care and coverage.
Better quality care helps keep your employees healthier, which can help you more effectively manage costs.
See How to Manage Costs- Robert Pearl, M.D. “Myth: You Know When You Have a Great Doctor and Can Prove it,” Forbes.com. June 19, 2014.
